Embed link for WhatsApp
complete
C
Clayton Aires
Hi all!
Could you implement an embed link on whatsapp (cloud and smschat)?Because sometimes the link is too long and WhatsApp allows to shorten it with this feature.
Please see the attached screenshot for reference.
C
Clayton Aires
Kornel Kathi:
I think we could set this kind of link on a uselless URL field that are present on the message block (chatboard), instant message, quick reply and compaigns (see screenshot).
So if the embed url is available from the above places, we can call it from the chatboard by quick reply feature (trigger).
Also we could became this feature available via api, because also there is an api call for link that isn´t working.
Clayton Aires
Kornel Kathi
complete
Kornel Kathi
in progress
Kornel Kathi
Programmers cannot give an exact time estimate for this task, as it is necessary to look for ways to do it. And here it is complicated by a large functionality.
Step by step details:
- We need to do this for all integrations
- We need to do this in the chatbot and in the chatboard.
(Or maybe only for the chatbot, this is also a question?)
It should be integrated so that other functionalities do not break.
Also, if there is an already prepared button in the text editor for the chatbot, which needs to be configured, then there is no text editor for Chatboards.
So you need to decide whether it will be enough for a Chatboard just entering such a code:
[Link](http://jetbrains.com)
or do you need a more voluminous functionality that will include adding a text editor?
If these questions are answered, then I will try to clarify once again what the estimate might be
Kornel Kathi
under review
C
Clayton Aires
Kornel Kathi:
I think we could set this kind of link on a uselless URL field that are present on the message block (chatboard), instant message, quick reply and compaigns (see screenshot).
So if the embed url is available from the above places, we can call it from the chatboard by quick reply feature (trigger).
Also we could became this feature available via api, because also there is an api call for link that isn´t working.
Clayton Aires
C
Clayton Aires
An important consideration for implementing this feature is because whatsapp is not allowing to click on link if the contact is not saved on the client´s phone (text_link).
So in a situation that the client is making the first contact with you and you send a link it won´t be clickable. It also happens on groups...
With the embed link feature it will always be clickable.
A
Alla
Clayton Aires:
1)
"So if the embed url is available from the above places, we can call it from the chatboard by quick reply feature (trigger)."
So, if I understood correctly: Wе don`t need to do this Link in the chatboard, only in the chatbot.
2) What do you mean by "Embed link"?
2.1) Will such functionality be enough?
[Link](http://jetbrains.com)
Where the word "Link" is the link that the user sees.
Where url "http://jetbrains.com" is the path that the link goes to and is not visible to the user.
2.2) Maybe you need more advanced functionality where you can also embed a link in an image or create a link that will be opened in another application, like an e-mail client.
3) If you propose to make an embedded link in the field in which we already have one (the one you circled), then this will mean that this link will be at the end of the message. If the embedded link should be anywhere in the message, then you should do this functionality in the middle of the text editor
C
Clayton Aires
Alla:
1- It´s good use the URL field and make this kind of clickable link available from instant message, campaings, quick reply and chatbot.
2- By embed or embedded link i mean a WhatsApp´s "button" that when the clients click it directs to a website´s url (embedded.png)
2.1 - Link this could be an aproach for sending embedded link from the chatborard. If it is possible to implement, it´s ok.
2.2 - I don´t think that whatsApp will allow a clickable image or this kind of button in the midle of a text. That´s why I suggested it just at the end of message.
However for the chatbot from web´s integration we can place it on an image or any part of message, but I don´t think it´s a feature that we need to put effort now.
3- This kind of button´s link is available for whatsApp just in the end of message. Many solution has it on official and non-oficial whatsapp.
Clayton
A
Alla
Clayton Aires: Thanks, I got your vision. Now it will be possible to discuss this task with programmers