Whatsapp number pattern problem
complete
C
Clayton Aires
Hi all!
Before tell the problem, I think it´s good to introduce the context that is generating the problem, as it is specific…
Here in Brazil since 2012 an additional digit was added to cell phone number for increasing the quantity of available lines.
So since there whatsapp is accepting both numbers with the additional digit and without it.
This additional digit is the number 9 (nine) in front of the phone number.
So, in the bellow example both numbers is accepted on WhatsApp:
Old pattern: 55 98 91502219
New pattern: 55 98 9 91502219
55 = country code
98 = region code
9 = additional digit
91502219 = cell phone number
So if you click on a WhatsApp link, or add it from the cell phone, the system will recognize of how this number is registered on WhatsApp.
And you can reproduce it by clicking on the bellow link (please don’t send any message):
You will notice that even if this number has the additional digit (9), it will start the chat with the contact that is registered on WhatsApp without the 9 digits.
The above scenario Is causing many problems, and I will list them.
1- Csv importing is not working for numbers that doesn´t have the additional digit even if it’s a valid WhatsApp number. So we need to add the numbers manually one by one for sending message.
2- If you add the additional digit (9) in front of the number, its imported, but when you send message it isn´t delivered (see screenshot), because smschat is not finding the right pattern on WhatsApp.
Many solutions here already have this ability to validate the number before sending. Could you give us some solution for it?
Thank you!
Clayton Aires
C
Clayton Aires
They insert a number that is supposed to have the 9 digit, but on WhatsApp it still was registered without it. So the system accepted the number, the operator sends the message, however the message never goes to the final customer
I think you need to validate the number that is imported or inserted manually on WhatsApp
For Brazilian numbers if an operator ads a number and it's invalid, retry adding or removing the 9 digit
Example 1:
Operator number: +55 11 8875-9888
WhatsApp number: +55 11 9 8875-9888
In this case an automated retry adding the 9 digit would be required.
Example 2:
Operator number: +55 11 9 8875-9888
WhatsApp number: +55 11 8875-9888
In this case an automated retry adding removing the 9 digit would be required.
If the number is invalid in both after retry than the system would show it to the customers
Kornel Kathi
complete
available in ver. 3.0.1
Kornel Kathi
in progress